An Ochre Malden Update

Do you remember back in August when I caved in and finally ordered myself a personal ochre Malden? Well, it turns out the retailer is having problems getting them from Filofax. {I thought they had been discontinued, but maybe I was mistaken.} In any event, after about 5 or 6 emails from the retailer telling me that the shipment had been delayed again and again, I decided to just cancel the order. {The last email said they expected to have them by December 31.}

Now I know you’re probably thinking, “But Andrea, you don’t even use a paper planner anymore! Why on earth would you need another Filofax?” The truth is I don’t. I held onto the order for as long as I did because I didn’t want to miss out on an ochre Malden in the event I wanted to use it someday. {I really sound like a hoarder there. I promise I’m not.}

In the end, I got fed up and cancelled the order. Now I’m not saying that the retailer didn’t do nearly everything possible to keep me happy. I got regular updates from a real person. They even offered me free inserts in exchange for the delay if I were to keep the order. They were great. What wasn’t so great is the fact that their system charges your order is processed NOT when the item ships. That meant I was charged for the Filofax back in August but never received it. I told them that I’d be happy to keep the order open as long as I wasn’t charged until the item was actually available, but unfortunately their system did not allow for that. The fact that I was charged for an item and it seemed like I had no guarantee of even receiving it was what made me cancel the order in the end.

There’s still a part of me that wants an ochre Malden, but for now, it doesn’t look like it was meant to be.

Signature Update

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